Frequently Asked Questions
General Questions
What areas do you serve in Surrey and White Rock?
We proudly serve all of Surrey, White Rock, and surrounding areas in British Columbia. Our service area includes South Surrey, North Surrey, Cloverdale, Fleetwood, Guildford, Newton, and Whalley. If you’re unsure whether we service your area, please contact us at (778) 893-0374 and we’ll be happy to confirm.
Do you use eco-friendly cleaning products?
Yes! At Casa Terra, we exclusively use all-natural, eco-friendly cleaning products that are safe for your family, pets, and the environment. We believe in conscious cleaning and never use harsh chemicals. Our green cleaning approach ensures a spotless home without compromising your health or the planet.
Are your cleaners insured and bonded?
Absolutely! All Casa Terra Cleaning team members are fully insured and bonded for your peace of mind. We also conduct thorough background checks and provide comprehensive training to ensure the highest standards of professionalism and trustworthiness.
Booking & Scheduling
How do I schedule a cleaning?
Scheduling is easy! You can: Call us directly at (778) 893-0374, Fill out our online booking form on our website, or Email us at casaterrainc@gmail.com. We offer flexible scheduling to work around your busy life, including same-day service when available.
How long does a typical cleaning take?
Cleaning time varies based on the size of your home and the type of service. A standard residential cleaning typically takes 2-4 hours, while deep cleaning may take 4-6 hours. We’ll provide an estimated time frame when you book your service.
Do I need to be home during the cleaning?
No, you don’t need to be home! Many of our clients provide us with a key or access code and go about their day while we clean. We’re fully insured and bonded, and our team is trained to work independently while respecting your privacy and property.
Our Services
What cleaning services do you offer?
Casa Terra Cleaning offers a comprehensive range of professional cleaning services including: Residential house cleaning (regular and deep cleaning), Commercial and office cleaning, Move-in and move-out cleaning, Real estate and staging cleaning, Post-construction cleaning, Apartment and condo cleaning. All services can be customized to meet your specific needs.
Can I customize my cleaning checklist?
Yes! We understand that every home and client has unique needs. We work with you to create a customized cleaning plan that addresses your specific priorities and preferences. Whether you need extra attention in certain areas or have special requests, we’re happy to accommodate.
Pricing & Payment
How much does a cleaning service cost?
Our pricing varies based on the size of your home, the type of cleaning service, and frequency. We offer competitive rates and free, no-obligation quotes. Contact us at (778) 893-0374 or fill out our online form to receive a customized estimate. We pride ourselves on transparent pricing with no hidden fees.
What if I’m not satisfied with the cleaning?
Your satisfaction is our top priority. If you’re not completely happy with our service, please contact us within 24 hours and we’ll return to re-clean any areas of concern at no additional charge. We guarantee you’ll be pleased with the results.